Clients & Projects

These clients and projects represent my most notable and/or favorite clients I have served and work I have done.

Agencies or service providers I have worked through or with:


Redesigned and rewrote old manual for the Spectra blood apheresis system. Split original engineer-written manual (628 pages long) into four separate manuals: a general user manual (called Essentials, which included basic setup, maintenance, and operation of both hardware and software, operating theory, general troubleshooting, and peripheral use instructions) and three other manuals that addressed specific procedures (the Therapeutic Apheresis, Cell Therapy, and Platelet Collection guides, each of which included important hardware, software, and troubleshooting information specific to each procedure). Also wrote new procedures. Spec’d and created graphics for all documentation, and wrote all documentation for localization. [more and samples…]

Level 3 Communications

Worked with a proposal team to compile and edit a large proposal for the Defense Information Systems Agency (Department of Defense). Worked on the nonclassified portions of the proposal (totaling hundreds of pages). Turnaround was extremely quick and the text and the details in the document had to be accurate and meet both DoD and FAR (Federal Acquisition Regulation) requirements.

Advanced Energy Industries

Maintained and updated manuals for power supplies (8–150 Kw), matching network power controllers, arc-handlers, and other related hardware and software. Documentation included user manuals, training documentation, installation manuals, and troubleshooting and repair manuals. Each manual was customized by researching and writing new material, procuring new graphics, gathering and editing existing material, and managing a complex system of conditional text.

Sartorius Mechatronics

Researched and wrote manuals for new water quality testing instruments to be used in the lab or the field, including peripherals, maintenance, troubleshooting, and software documentation. Wrote and designed manual content for localization. Created new graphics and spec’d others. [sample…]

Ethicon Endo-Surgery (a Johnson & Johnson company)

Designed, researched, and wrote user manual for a new sedation delivery system.

Hewlett-Packard / Agilent Technologies

Set up and managed documentation department within Hewlett-Packard’s Manufacturing Test Business Unit (MTBU) in an ISO-9000 environment. Managed personnel and projects, created version control system, and produced and published internal process and procedure documentation.

Hach Company

Researched and wrote manuals for a wide range of Hach products, from small test kits for field work to laboratory turbidimeters and peripheral devices for large-scale installations. Most manuals included installation, maintenance, and troubleshooting instructions, and were written for localization. Managed projects and spec’d graphics. [sample…]

Aegis Analytical Corporation

Researched and wrote user and administrator guides and online help for Aegis’ Discoverant software, which allows pharmaceutical and biotechnology firms to track and analyze manufacturing and process development data to control and improve processes and enable effective collaboration. [samples…]

Vertis Digital Solutions Group

Wrote online help and reference documentation for Vertis’ customized, integrated advertising and marketing solution applications. Edited proposals. Performed QA on software. [sample…]

K&M Publishers

Edited books for training and classroom use: Emergency Vehicle Operations (ISBN 0-9727134-0-9) and Critical Incident Management (ISBN 0-9727134-2-5).


Researched and wrote online help, online manuals, and printed installation guides and user manuals for Allocity’s Microsoft Exchange storage administration applications Live!Ex and Allocity SAN Manager.


Researched and wrote online help for Mincom’s extensive Planner’s Workbench application.

Cirrus Logic

Edited and reformatted manuals and data sheets for digital processors and ethernet transceiver macros.

American Society of Animal Science

Edited articles and conference/symposia proceedings for the Journal of Animal Science. Communicated with authors about changes, clarifications, and missing information. Cleaned up English manuscripts for authors whose primary language is not English.

American Society of Agronomy / Crop Science Society of America

Edited articles conference/symposia proceedings for the Crop Science journal and The Plant Genome. Communicated with authors about changes, clarifications, and missing information.

The Plant Management Network

Edited articles for the Crop Management, Applied Turfgrass Science, and Forage and Grazinglands. Communicated with authors about changes, clarifications, and missing information.

The Conference Publishers

Attended high-tech conference on IT security, took notes and made audio recordings, and wrote detailed reports on the proceedings for the client. Attended TheUserGroup (TUG) conference on distribution and pricing, wrote summaries and news articles on selected sessions, and wrote two software white papers.

Copic Insurance

Researched and wrote online help for both the on-site and centralized versions of Copic’s Practice Quality software.

Alpine Technology Group

Researched and wrote online and embedded help for the company’s ASPEN Explorer, an application to aid Federal Health Care Financing Administration (HCFA) employees survey health-care facilities.

The Dalbey Wealth Institute

Wrote online help for administrators and users of the company’s intranet portal and multitude of internal applications. Developed content for training materials.

Citicorp Diners Club International

Researched and wrote online documentation for the company’s T+E Reconciler application, which helped organizations manage their travel and entertainment spending.